FAQ (FREQUENTLY ASKED QUESTIONS)
FREQUENTLY ASKED QUESTIONS
HOW DO I TRACK MY ORDER?
We aim to process and ship orders within 24-48 hours after they are placed.
Once your order is on its way, you'll receive an email with tracking information. This email will include all the details you need to monitor your order's journey. Simply use the provided tracking number on the delivery partner's website to stay updated on your shipment's progress.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We always choose the best carrier and delivery service for your region to ensure timely shipping. You can find specific information about delivery times and shipping rates for each country on our shipping page.
HOW LONG WILL IT TAKE TO RECEIVE A REFUND?
After returning your items, refunds are usually processed within 10 business days of their arrival at our warehouse.
You can track your return using the tracking details from your chosen carrier, which will indicate when your package has reached us. The 10-day processing period begins once we receive the package. After the refund is processed, you’ll get a confirmation email, but please allow up to 3 days for the amount to reflect in your account. If you haven’t received your refund within this timeframe, contact us at ivonyabeauty@gmail.com.
WHAT IS YOUR RETURN POLICY?
You have 30 days from the day you receive your package to return it without providing a reason. The return shipment must be sent back within this 30-day period.
Return Conditions:
- Items must be unworn, in perfect condition, and include all original tags.
- Sale items are not eligible for refunds; they can only be exchanged or used for store credit.
- Shipping costs are non-refundable.
HOW DO I MAKE A RETURN?
Returning items is simple! Follow these steps:
- Contact us at ivonyabeauty@gmail.com within 30 days of receiving your order to request a return.
- Our team will provide you with detailed return instructions.
- Follow the instructions to send your items back and complete the return process.
WHAT PAYMENT METHODS CAN I USE?
We offer various payment options for your convenience and security, including:
- Credit/Debit Cards: Major cards like Visa, Mastercard, and American Express.
- Klarna: Buy now, pay later (availability depends on your location).
- Mobile Payments: Services like Apple Pay, Shop Pay, and Google Pay (depending on location).
- Gift Cards/Store Credit: You can pay with gift cards or store credit issued by us.
The availability of payment methods may vary based on your location or the products you're purchasing. If you have any questions about payments, feel free to reach out to our support team for assistance.